Learn how to request support for copier, see schedule for Ricoh pickup
The Department of Information Technology (DoIT) has made improvements to the way in which printer supplies and support requests are made. Additionally, the department has released a schedule for picking up the remaining Ricoh machines at University Campus.
Printer Supplies and Service/Support Requests
Beginning Monday, March 22, DoIT will centralize all printer supplies and service requests through the Help Desk. Staff will be able to place requests for print suppliers (paper, toner, staples, etc.) through the Help Desk Portal, along with maintenance or service requests to address printer issues.
Additionally, requests for printer additions, moves, and changes can be made through the Help Desk. Please note, these requests will be reviewed and must be approved by the Facilities Committee and DoIT prior to occurring.
Remaining Ricoh Equipment
The university, in collaboration with Zeno/Xerox Business Solutions, will begin collecting all remaining Ricoh equipment on Monday, March 22, and anticipates completing all pickups by no later than March 31. Below is a tentative schedule outlining the pickup timeframe and building order. Please note that your pickup date may vary depending on the time it takes to complete the pickup at each location.
| Location | Order | Pickup-Window |
| Department of Information Technology building | Day 1 | March 22 |
| DeChantal Hall | Day 1 | March 22 |
| Campus Security | Day 1 | March 22 |
| Lewis Hall | Day 1 | March 22 |
| Marion Bowman Activities Center | Day 2 | March 23 |
| Student Community Center | Day 2 | March 23 |
| Admissions | Day 2-3 | March 23-24 |
| Benedictine Hall | Day 4 | March 24-25 |
| Kirk Hall | Day 4-5 | March 25-26 |
| Tapia College of Business building | Day 5 | March 26 |
| Student Activities Building | Day 5 | March 26 |
| Saint Francis Hall | Day 6 | March 29 |
| Daniel A. Cannon Memorial Library | Day 6-7 | March 29-30 |
| Saint Edward Hall | Day 7-8 | March 30-31 |
Note: DoIT will communicate directly with all University Campus or education center locations for the pickup or removal of any remaining Ricoh equipment.
If any location has Ricoh equipment that has not been picked up (or scheduled to be picked up) after March 31, please contact Sean VanGuilder via email at sean.vanguilder@saintleo.edu to report the equipment and coordinate removal.
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