Published on March 11th, 2021 | by University Communications


Learn how to request support for copier, see schedule for Ricoh pickup

The Department of Information Technology (DoIT) has made improvements to the way in which printer supplies and support requests are made. Additionally, the department has released a schedule for picking up the remaining Ricoh machines at University Campus.

Printer Supplies and Service/Support Requests
Beginning Monday, March 22, DoIT will centralize all printer supplies and service requests through the Help Desk. Staff will be able to place requests for print suppliers (paper, toner, staples, etc.) through the Help Desk Portal, along with maintenance or service requests to address printer issues.

Additionally, requests for printer additions, moves, and changes can be made through the Help Desk. Please note, these requests will be reviewed and must be approved by the Facilities Committee and DoIT prior to occurring.

Remaining Ricoh Equipment
The university, in collaboration with Zeno/Xerox Business Solutions, will begin collecting all remaining Ricoh equipment on Monday, March 22, and anticipates completing all pickups by no later than March 31. Below is a tentative schedule outlining the pickup timeframe and building order. Please note that your pickup date may vary depending on the time it takes to complete the pickup at each location. 

Location Order Pickup-Window
Department of Information Technology building Day 1 March 22
DeChantal Hall Day 1 March 22
Campus Security Day 1 March 22
Lewis Hall Day 1 March 22
Marion Bowman Activities Center Day 2 March 23
Student Community Center Day 2 March 23
Admissions Day 2-3 March 23-24
Benedictine Hall Day 4 March 24-25
Kirk Hall Day 4-5 March 25-26
Tapia College of Business building Day 5 March 26
Student Activities Building Day 5 March 26
Saint Francis Hall Day 6 March 29
Daniel A. Cannon Memorial Library Day 6-7 March 29-30
Saint Edward Hall Day 7-8 March 30-31

Note: DoIT will communicate directly with all University Campus or education center locations for the pickup or removal of any remaining Ricoh equipment. 

If any location has Ricoh equipment that has not been picked up (or scheduled to be picked up) after March 31, please contact Sean VanGuilder via email at to report the equipment and coordinate removal.

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