News TI3 Website

Published on September 22nd, 2019 | by University Communications

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New technical support service portal coming soon

The Technology Innovation Institute and Initiatives (TI3) will soon move from its current Help Desk service system (https://helpdesk.saintleo.edu) to a more streamlined technical support portal, TOPdesk. TI3 selected TOPdesk for its simplicity, user-friendly experience, and scalability for future use beyond technical support—all at a significant cost savings to Saint Leo University.

In the new TOPdesk portal, students, faculty, and staff will be able to report an issue, track service requests, view announcements, and search answers to frequently asked technical support questions.

Above is an example of a TOPdesk portal, similar to what is being designed for Saint Leo.

TI3 staff will begin using the TOPdesk system to log service requests this December.  Students, faculty, and staff will see the full rollout of the new portal in early Spring 2020.

Over the course of the fall semester, TI3  will provide more information regarding the TOPdesk implementation plan, along with resources to ensure that everyone is comfortable using the platform.

If you have any questions, please contact TI3 at (352) 588-8888 or https://helpdesk.saintleo.edu.

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